Privacy Policy

Zower Energy Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, who we may share it with and the rights you have in relation to your information.

1. Who we are

Zower Energy Ltd is the data controller responsible for the personal information covered by this Privacy Policy.

Company name: Zower Energy Ltd
Company number: 16560278
Registered office: A1 Beauchamp Business Park, Wistow Road, Kibworth Harcourt, Harborough, Leicestershire, LE8 0YE
Email: hello@zower.co.uk
Telephone: 0116 497 6767

This policy applies to visitors to our website, people who contact us, customers, prospective customers, suppliers, contractors, training attendees and users of our technical support or monitoring services.

2. Information we may collect

Depending on how you interact with us, we may collect:

Contact information

This may include your:

Name

Job title

Company or organisation

Business address

Email address

Telephone number

Enquiry and communication information

This may include:

Information submitted through our website contact forms

Emails, telephone enquiries and other correspondence

Details of the products, systems or services you are interested in

Records of support requests, faults, site issues or technical discussions

Feedback and complaints

Customer and supplier information

This may include:

Quotations, purchase orders and contracts

Delivery, installation and site information

Billing and invoicing details

Payment records

Account and transaction history

Warranty, maintenance and service records

Supplier and subcontractor information

We do not normally collect or store complete payment card details through our website.

Technical and monitoring information

When providing commissioning, remote monitoring, fault diagnosis or technical support, we may receive:

Site and asset identifiers

Equipment serial numbers

System configuration information

Battery, inverter, generator and energy-system data

Alarm, fault and event logs

Site operating information

Details of authorised users and site contacts

Records of work carried out or advice provided

Much of this information relates to equipment rather than individuals. However, it may be treated as personal information where it can be connected to an identifiable person.

Training information

Where you attend one of our training courses, we may collect:

Registration and attendance information

Employer and job-role details

Assessment results

Training certificates

Dietary, accessibility or other practical requirements that you choose to provide

Website and device information

When you use our website, we may collect technical information such as:

Your IP address

Browser type and version

Device type and operating system

Pages visited

Date and time of your visit

Referring website

Cookie preferences

Website security and diagnostic information

Marketing preferences

We may record:

Whether you have agreed to receive marketing communications

The types of communication you are interested in

Whether you have unsubscribed or objected to marketing

Complaints and rights requests

If you make a data protection complaint or exercise one of your information rights, we may collect the information needed to verify your identity, investigate the matter and provide a response.

3. Where we obtain information from

We normally receive personal information directly from you.

We may also receive information from:

Your employer, customer or organisation

A colleague or authorised representative

Referrals and introductions

Equipment manufacturers and suppliers

Contractors, installers and technical partners

Customers using our monitoring or support services

Publicly available business websites and directories

Social media and professional networking platforms

Credit-reference, fraud-prevention or identity-verification services, where appropriate

If you provide personal information about another person, you should make sure you are authorised to do so.

4. How we use your information

We may use personal information to:

Respond to enquiries

Prepare quotations and proposals

Discuss and arrange products or services

Enter into and perform contracts

Supply, deliver, install or commission equipment

Provide monitoring, maintenance and technical support

Diagnose faults and improve system performance

Provide training and issue certificates

Manage customer and supplier relationships

Process orders, invoices and payments

Maintain business, financial and tax records

Manage warranties, complaints and legal claims

Protect our website, systems, staff, customers and equipment

Prevent fraud, misuse and unauthorised access

Improve our website, products and services

Send relevant service information and, where permitted, marketing communications

Comply with legal, regulatory and insurance requirements

We will not use your personal information for a purpose that is incompatible with the reason it was originally collected unless the law allows or requires us to do so.

5. Our lawful bases

UK data protection law requires us to have a lawful basis for using personal information.

Depending on the circumstances, we rely on one or more of the following:

Contract

We use information where it is necessary to:

Take steps at your request before entering into a contract

Provide products or services under a contract

Manage an existing customer or supplier relationship

Legitimate interests

We may use information where it is necessary for our legitimate business interests and those interests are not overridden by your rights.

Our legitimate interests may include:

Responding to business enquiries

Managing customer and supplier relationships

Providing effective technical support

Keeping systems and equipment secure and reliable

Improving our products, services and internal processes

Maintaining appropriate business records

Establishing, exercising or defending legal claims

Promoting relevant services to business contacts where permitted

Legal obligation

We use information where necessary to meet obligations relating to taxation, accounting, health and safety, employment, fraud prevention, legal proceedings or requests from public authorities.

Consent

We may rely on your consent for certain marketing activities, optional website technologies or other processing where consent is appropriate.

Where we rely on consent, you may withdraw it at any time.

6. Marketing communications

We may contact business customers and professional contacts about Zower products, services, training, technical support or industry developments where the law allows us to do so.

Electronic marketing will only be sent where we have an appropriate legal basis under applicable data protection and electronic communications law.

You can unsubscribe at any time by:

Using the unsubscribe option included in the communication

Emailing hello@zower.co.uk

Calling us on 0116 497 6767

We may keep a minimal suppression record after you unsubscribe so that we can respect your preference and avoid contacting you again.

7. Cookies and website technologies

Our website may use cookies and similar technologies to:

Make the website function correctly

Maintain security

Remember your preferences

Understand website performance

Diagnose technical problems

Measure how visitors use the website

Some cookies are necessary for the operation and security of the website.

Where consent is legally required, non-essential cookies or similar technologies will not be used until you have been given an opportunity to make a choice.

You can manage cookies through the cookie controls provided on the website, where available, and through your browser settings. Blocking certain cookies may affect how the website works.

8. Who we share information with

We may share personal information with trusted third parties where this is necessary and lawful.

These may include:

Website hosting and IT providers

Email, cloud-storage and communication providers

Customer relationship management and business software providers

Accounting, payment and financial service providers

Equipment manufacturers and suppliers

Installation, engineering and technical partners

Approved contractors and subcontractors

Delivery and logistics providers

Professional advisers, including accountants, solicitors and insurers

Regulators, courts, law-enforcement agencies and public authorities

A purchaser, investor or adviser involved in a potential sale, merger or restructuring of our business

Third parties acting on our behalf are expected to use personal information only for the agreed purpose and to protect it appropriately.

We do not sell personal information to third parties.

9. Monitoring services provided for customers

In some cases, Zower may process information on behalf of a customer when providing remote monitoring, technical support or asset-management services.

In those circumstances, the customer may be the data controller and Zower may act as its data processor. The customer determines why the information is used, and its own privacy information may also apply.

Questions about information controlled by one of our customers may need to be directed to that customer.

10. International transfers

Some of our technology, cloud or service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal safeguard is in place. This may include:

A UK adequacy regulation

The UK International Data Transfer Agreement

The UK Addendum to approved standard contractual clauses

Another transfer mechanism permitted by UK data protection law

You may contact us for further information about the safeguards relevant to your information.

11. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Our usual retention periods are:

General enquiries: normally up to two years after our last meaningful contact, unless the enquiry develops into a customer relationship

Customer, supplier, contract, service and training records: normally up to six years after the relationship or relevant work ends

Accounting and tax records: normally six years after the end of the relevant financial year

Warranty and technical records: for the applicable warranty, equipment life or legal-claim period

Monitoring and support records: for the duration of the service and an appropriate period afterwards for support, security, contractual and legal purposes

Marketing information: until you unsubscribe, object or the information is no longer considered accurate or relevant

Website and security logs: for the period reasonably required for security, diagnostics and website administration

Complaints and information-rights requests: normally up to six years after the matter is closed

Information may be retained for longer where required by law, an insurance requirement, an ongoing dispute or a reasonably anticipated legal claim.

When information is no longer required, we will delete, anonymise or securely dispose of it.

12. How we protect your information

We use reasonable technical and organisational measures to protect personal information against:

Unauthorised access

Accidental loss

Misuse

Alteration

Disclosure

Destruction

These measures may include access controls, password protection, secure cloud services, software updates, backups, staff procedures and restrictions on who can access information.

No internet or electronic storage system is completely secure. We therefore cannot guarantee the absolute security of information transmitted electronically.

13. Your rights

Depending on the circumstances, you may have the right to:

Ask for confirmation that we hold information about you

Request a copy of your personal information

Ask us to correct inaccurate or incomplete information

Ask us to erase your information

Ask us to restrict how your information is used

Receive certain information in a portable format

Withdraw consent where we rely on consent

Complain about how your information has been handled

Challenge certain automated decisions

Some rights are subject to legal conditions and exemptions. We may need to verify your identity before responding.

We do not currently use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects.

14. Your right to object

You have the right to object at any time to the use of your personal information for direct marketing.

You may also object where we rely on legitimate interests. If you object, we will stop using the information unless we have a compelling legitimate reason to continue or the information is required for legal claims.

15. Data protection complaints

You have the right to complain to us if you believe that we have not handled your personal information properly.

You can make a data protection complaint by:

Email: hello@zower.co.uk
Telephone: 0116 497 6767
Post: Zower Energy Ltd, A1 Beauchamp Business Park, Wistow Road, Kibworth Harcourt, Harborough, Leicestershire, LE8 0YE

Please provide enough information for us to understand and investigate your concern.

We will:

Acknowledge receipt of your complaint within 30 days

Take appropriate steps to investigate it without undue delay

Keep you informed where the investigation is ongoing

Explain the outcome of our investigation

You also have the right to complain to the Information Commissioner’s Office.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

We would appreciate the opportunity to address your concern directly, but this does not affect your right to approach the Information Commissioner’s Office.

16. Children’s information

Our website and services are intended primarily for businesses and professional users. They are not directed at children, and we do not knowingly collect personal information from children through the website.

17. Third-party websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices, security or content of third-party websites. You should read the privacy information provided by the relevant organisation before submitting personal information.

18. Changes to this policy

We may update this Privacy Policy to reflect changes to our services, technology, business practices or legal obligations.

The latest version will be published on this page, together with the date it was last updated.

19. Contact us

For questions about this Privacy Policy, your personal information or your data protection rights, please contact:

Zower Energy Ltd
A1 Beauchamp Business Park
Wistow Road
Kibworth Harcourt
Harborough
Leicestershire
LE8 0YE

Email: hello@zower.co.uk
Telephone: 0116 497 6767